LEVEL 1 : Housekeeping Operations & Services

• Introduction to Housekeeping
• Cleaning products
• Organization of cleaning Customer Care
• Security Care
• Security at work
• Safety at work
• Design, Decor, Furnishing and Maintenance
• Care of textiles
• Fire Prevention

LEVEL 2 : Front Office Operation and Service

• Security Practices
• Customer care
• Personal Presentation
• Safety Practices
• Fire Prevention
• General reception
• General Front office procedure
• Advance reservation procedures
• Guest accounting procedures
• Selling and marketing techniques